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Privacy Policy

ARTICLE 1 – IDENTITY OF THE DATA CONTROLLER

Contact details : info@customer-helpcenter.com

Additional information : See legal notice.

ARTICLE 2 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and e-mail address.

When you browse our store, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you use.

E-mail Marketing (if applicable): With your consent, we may send you emails about our store, new products and other updates.

ARTICLE 3 – PROCESSING IMPLEMENTED

Customer account/Sales management

Data concerned by the processing

Data related to identification, payment methods used, transaction and services subscribed

Purposes of the processing

The purpose of the processing is :

Management of the contractual relationship
Keeping of the accounts
Realization of statistics
Carrying out satisfaction surveys and customer studies
Management of complaints, after-sales service, guarantees 
Management of complaints,
Management of the rights of the persons
Legal basis for processing

Performance of a contract (article 6.1.b of the RGPD)

Legitimate interest (Article 6.1.f), namely to maintain the security of our website.

Compliance with a legal obligation (Article 6.1.c of the GDPR)

Retention period

Duration of the contractual relationship.

Duration necessary to meet accounting and tax obligations.

Duration of the applicable limitation period.

Recipients

Internally, the departments in charge of customer management.

Externally, accounting and IT service providers, the administration.

Newsletter (information letter)

Data concerned by the processing

Identification data; subscription date; statistics.

Purposes of the processing

The purpose of the processing is to allow prospecting operations

Legal basis of the processing

Consent (Article 6.1.a of the GDPR)

Legitimate interest (Article 6.1.f) for similar products and services

Retention period

Until withdrawal of consent or 3 years from the last contact

Recipients

Internally, the departments in charge of communication and marketing.

Externally, IT and routing service providers

Contact form

Data concerned by the processing

Identification data; date and purpose of the request; follow-up; statistics;

Purposes of the processing

The purpose of the processing is to respond to your requests.

It allows: the reception of the addressed requests, the management of the follow-up given to these requests, the realization of statistics.

Legal basis for processing

Consent (Article 6.1.a of the RGPD)

Execution of a pre-contractual or contractual measure (article 6.1.b of the GDPR)

Retention period

2 years from the last contact.

Duration of the contractual relationship increased by the duration of the applicable prescription for customers.

Recipients

Internally, the departments in charge of processing your request.

Externally, IT service providers

On-line navigation (cookies)

Data concerned by the processing

Navigation data, duration of your visit, technical information (IP address, browser used, etc.)

Purposes of the processing

The purpose of the processing is: to enable the site to function, to improve the interactivity of the site (services offered by third party sites such as sharing buttons), to broadcast appropriate content according to the device used.

Legal basis for processing

Legitimate interest (Article 6.1.f), namely the operation of the site.

Consent (Article 6.1.a of the GDPR)

Duration of storage

13 months

Recipients

Internally, the departments in charge of communication.

Externally, IT service providers

Commercial and marketing prospecting actions

Data concerned by the processing

Identification data; subscription date; statistics.

Purposes of the processing

The purpose of the processing is to allow prospecting operations

Legal basis of the processing

Consent (Article 6.1.a of the RGPD)

Duration of conservation

Until withdrawal of consent or 3 years from the last contact

Recipients

Internally, the departments in charge of communication and marketing.

Externally, IT and routing service providers

Management of the website

Data concerned by the processing

Identification data; Browsing data; Data relating to the management of publications; Data relating to the management of technical services; Audience statistics.

Purposes of the processing

Preparation and publication of contents. Putting contact forms online. Technical administration. Management of the site’s security. Statistics.

Legal basis of the processing

Legitimate interest (Article 6.1.f), namely the functioning of the website

Duration of storage

Publications: Until the withdrawal of the publication.

Service providers: 5 years after the end of the contract with the service providers.

Logs: 6 months maximum

Recipients

Internally, the departments in charge of managing the website.

Externally, service providers: third-party application maintenance, hosting, domain name registry.

Management of social accounts

Data concerned by the processing

Data visible on the platforms of the social networks concerned

Purposes of the processing

Technical administration of accounts; interactions with users of social networks; statistics.

Legal basis of the processing

Legitimate interest (Article 6.1.f), namely the management of social networks

Duration of storage

The time of the existence of the social network account

Recipients

Internally, the departments in charge of the management of social networks.

Externally, the service providers in charge of the management of social networks.